Orca2 is a joint transit initiative to create the next version of the Orca card network. The new network would move the Orca card to an account-based system, unlike the current system where funds are stored on the card itself. With the new system, funds would be managed through individual user accounts and be available immediately, unlike the current system which can take 24-48 hours. This system is scheduled to go online by 2021.
How might we improve the Orca card management experience when the Orca2 system comes online?
To explore creating a mobile solution that would put Orca card management in the hands of transit customers.
Interaction Designer | Visual Designer
— Qualitative & Quantitative Research
— Feature Prioritization
— Interaction Design
— Wireframing & Prototyping
— Usability Testing & Ideation
— Visual Design
Shifting card management to mobile devices will build trust and the feeling of reliability translating to decreased anxiety for Orca card customers.
38,040 of the daily 126,800 transit computers are projected to adopt the mobile solution to manage their Orca card in the first six months.